Appointment & Cancellation Policy

Be aware that Lydia's Massage Therapy has a Cancellation Policy in place and would appreciate if you would acknowledge it.  Lydia's Massage Therapy understands that life happens but we require that you contact us if you are not able to keep your appointment.

Since all Massage services are by appointment we will ask for a major credit card to hold your Massage appointment. You will not be be charged until Massage services are rendered unless you do not call or no-show for your appointment! If you need to cancel an appointment we require at least 24 hours notice. $25 charge for cancellations within 24 hours. 

Last minute cancellations and no-shows will result in full service charges or voidance of gift certificates. Fees are non-refundable and have no cash value on future appointments.  Also, please call if you are running late as this will avoid any charges to your credit card.  Please arrive 15 minutes before for your appointment to allow for new client information to be filled out if you are a new client. 

If you are late you will receive only the amount remaining of your scheduled appointment. You will be considered a "No-Show" if you are not there at your appointment within 15 minutes after the schedule appointment time and if there was no phone call to cancel or reschedule. For example if you were scheduled for 9am and you did not show by 9:15am and did not call you will be considered a No-Show.

If you are not familiar to where our location is we suggest you leave extra early so you will arrive promptly for your appointment. If you have a 1 Hour Massage that you purchased through Groupon the Appointment and Cancellation Policy applies to you as well. No show-no massage-no refund. Please call Lydia's Massage Therapy if you have any questions about the Appointment and Cancellation Policy 210-363-9856.

Please be aware that Lydia's Massage Therapy also has a list of Blackout Dates for massage.

Thank You, Lydia's Massage Therapy